Returns & Refunds Policy
Last Updated: March 13, 2015. Effective Date: January 1, 2015.We Want You To Love It. We want you to be completely satisfied with your purchase, and we hope you enjoy it. However, we understand that sometimes there may be a need to return or exchange an item. That’s why we offer our easy 14-days 100% satisfaction guarantee. Our commitment is to provide the best resolution we can for problems that occasionally occur with orders and deliveries.
If for any reason you are not happy with your purchase, we will accept returns for a refund of the cost of the merchandise and exchanges of merchandise within 14 (fourteen) calendar days from the original date of shipment. All returns are processed in accordance with our return policy requirements. As an alternative, you may exchange your purchase using our Exchange Program.
We will not be liable for any extra charges paid for international order returns. You will only be refunded the value of the item(s) returned after adjusting for any special offers, discounts/gift coupon and onward shipping charges.
For your refund, you can choose:
- Money-back option: 25% re-stocking fee applied from the price you paid for the item
- Store Credit: 15% re-stocking fee applied from the price you paid for the item
For orders purchased with a gift card, the credit will be applied, and a new gift card issued to you. However, such re-issues will not be processed more than once. For orders purchased with a store credit, the credit will be applied back to your store credit account. We limit returns for items purchased with a store credit to one return only.
Return of items purchased at a discount will only be refunded in the form of a gift card (valid for one year) for the value of the purchase price less shipping, handling, customizing and other fees (if any).
Once we receive the package, your items will go through an inspection. When your return is approved, a refund can only be issued to your original payment method or in the form of a store credit, as applicable. We will be unable to process refunds to a new or different payment method. Once a refund has been processed, it cannot be canceled and re-processed to an alternate method.
Refunds are issued within 30 (thirty) calendar days of receipt of the returned merchandise, and ONLY after ascertaining that the returned item is in brand new condition, in its original packaging, met our return policy requirements and is sellable. Refunds are issued in an amount of your total payment for returned item minus any sales tax, shipping and handling, and/or rush fees.
If a refund is denied based on our return policy requirements, we will NOT automatically call and/or return the item to you. Items that are denied a refund are only returned to you if you authorize us to charge your credit card for applicable return shipping fees. Otherwise, items that are not claimed within 30 (thirty) calendar days will be discarded or donated depending upon the condition.
If you have any questions as to what our Return and Refund Policy means and how it applies to your purchase, we urge you to contact our Customer Satisfaction Specialists before making your purchase.
Refund, Return and Exchange Resources
Return Policy Requirements
How to Return an Item
Initiate a Return - Order Lookup
If You Received a Wrong Item
If Your Order is Missing Items
If Your Order is Damaged
Order Cancellation Policy
Exchange Program Policy
Customer Satisfaction Specialists