Ordering Support

Telephone Orders

When you do not wish to place your order online, you may email your phone number to help @ themagicofchic.com. Please include an appropriate time to contact you and your time zone or state where you are calling from. One of our Customer Satisfaction Specialists will contact you to take your order information within 24 hours.

You can also call us at our toll-free number 1.866.707.CHIC (2442) - 24 hours a day, 7 days a week (including all holidays) and one of our Customer Satisfaction Specialists will place your order over the phone.

Sorry, but currently, we DO NOT accept orders by fax. 

Availability

All merchandise is subject to stock availability. We do not accept back orders. As availability often changes during the course of the day, especially during prom season, we suggest placing your order as soon as you have selected a dress.

High demand sellouts occasionally do occur. If you ordered an item that is out of stock or delayed, we would notify you via e-mail.

Processing Time

Processing time will vary depending on the style selected. Please refer to the Product Description section on the product page. (i.e., usually ships in 3-5 business days.)

Processing Time still applies regardless of the shipping method. The method will apply after the order is processed and sent. Please call us at 1.866.707.CHIC (2442) - 24 hours a day, 7 days a week (including all holidays) if your order is time sensitive so we can confirm an earliest shipping day and estimated delivery date.

Pricing & Payment Options

All prices are listed in U.S. Dollars (USD).

Although we try to make sure that all prices are correct, sometimes errors may occur. If we find a pricing error on your purchase, we will give the option to either confirm the order at the corrected price or cancel the order. If we are unable to contact you, we will cancel the order.

We accept Visa, MasterCard, Discover, American Express, Diners Club, PayPal & Google Wallet. 

Sorry, currently we do not accept purchase orders, checks, cash, money orders or COD (Collect on Delivery) shipments. Orders with total more than $400 and orders where the "ship-to" address does not match the "bill-to" address may be subject to verification via phone which could delay the order at least by one business day.

Price Adjustment & Matching

We provide a free Norton Shopping Guaranty with every purchase. Under that guaranty, if within 30 days of the date you purchase a product from us, you see the same product advertised on our site at a lower published retail price, you would get a refund for the difference up to $100. For more details, please click on a Norton Shopping Guaranty seal located at the left bottom corner of every page on our site.

We do not match other online retailers' advertised prices.

Account Creation

User accounts are required to maintain your address list, create and view your Wish List and/or Registry. User accounts can be created from the "Join" link located in the header of our site. You will need to provide a valid email address and create a password (minimum 6 characters long).

Creation of an account is optional. You can browse our store, place an order and complete a checkout process as a guest. Note: Some areas of our store are for registered customers only (new collections preview, Magic FIt Rewards, Chic Club, community section, etc.). You would be able to get reward points, bonuses, and special customer's promotions and discounts only if you registered with us. 

Social Logins

As an alternative to creating an account with your email and password, you can login with your credentials from one of your social media accounts (Facebook, G+, Twitter, Yahoo or Tumbler). After your first login to our store with your social media ID and password, a new account will be created on our site but you will be able to access it with your social media credentials. 

Password Reset

If you've ordered from us previously and can't remember the password you created, then click here to request a password reset. You will need to enter the email address associated with your account at our store. Note: This needs to be the same email address that you used to sign up for your customer account. It will not work if it is a different email address.

We'll send you an email with a link that you need to click in order to go forward with the password reset process. Otherwise the password will not be reset. Once you click on this link, you will be routed back to our store login page where you can change your password. Once you've put in your new password and clicked "Reset Password ", you will be logged into your account. 

Tracking Your Order

When you place an order online with us, we will send you two emails as your order goes through the process from order placement to shipping. Here is a description of each step:

  • Order Confirmation Email: This first email confirms we received your order and provides you with the specifics of your order. It is your receipt. Your order status will be "Unfulfilled". This indicates that your order is in our Processing Department.
  • Shipping Confirmation Email: As soon as your order is shipped to you, we'll send you a second email to let you know your order is on its way. This email will include your tracking number and a link directly to the shipper (if available).

You can also check the status of your order by login in your account and then selecting your order from "Orders History". You will see tracking # and a date when your order was fulfilled. You can login to your account now.

Order Cancellation Policy

Once you submit your order, you will not be able to make changes to it. We have a strict NO CHANGES, NO CANCELLATIONS policy. For more information, please read our Cancellation Policy.