Exchange Program is offered for items purchased at TheMagicOfChic.com where a sizing issue is a factor.
- Eligible for exchange items include dresses and shoes only. Our Exchange Program does not extend to other purchases (e.g. undergarments, accessories, etc.).
- The Exchange request must be made within 3 (three) calendar days from the date you received your original order (as recorded by the shipping provider).
- Exchange purchase must be made within 2 (two) calendar days from the date we issue RA number for your exchange.
- Exchanges are allowed only for a different size of the same product (for example, a dress can be exchange ONLY for another dress).
- Exchanges are only allowed for size changes within one dress size or shoes size, for example, a dress ordered in size 10 can be exchanged for a size 8 or 12.
- Maximum of one exchange allowed for each dress or a pair of shoes purchased.
- Exchange Program offers free shipping for the returned item and the new item purchased as the exchange. We will provide you with a pre-paid shipping label for your return of an item from the original order.
- If we don't receive your return within 14 (fourteen) calendar days from the date you received your original order (as recorded by the shipping provider), we assume you wish to keep your original item and we will cancel your RA number. Important: We will reject items returned to us without a valid RA number, and the package will be sent back to you at your expense.
- The returned item(s) shipped back to us for the exchange must meet our Return Policy Requirements (e.g. be in a new condition). Important: If, upon inspection, the return items are deemed not acceptable for a return, we will charge you for the shipping fee we paid to return the merchandise to us.