Customer Care

Our goal is your absolute satisfaction. Please feel free to contact us anytime with questions, comments, or feedback. Answers to our most common questions can be quickly and easily found on our Frequently Asked Questions page. 

If you've been unable to find an answer to your question using resources on our site, use any of the methods below to contact our Customer Satisfaction Specialists.

Five Quick and Easy Solutions - We're Here to Help You!

Send us an E-mail
help @
We look forward to helping you. Emails are answered in the order they were received. We will respond to you as quickly as possible. Delays may occur during weekends and holidays. Email our Customer Satisfaction Specialists.

Website and Orders Related Inquiries

Use this form if your question or comment is related to your Orders and Website. To expedite the processing of your question, it is important to choose the most relevant reason from the drop down list. Please be as specific as possible in your comments. Your inquiries will be sent to the appropriate Customer Satisfaction Specialist based on the reason you select from the drop down list.

Be sure to include as much information as you can, including the order number and a product name/ID number along with your full name if you are writing about your order. Remember to include a valid email address so we can respond back to you. While we try to respond to all requests within 60 minutes or less, that isn't always possible. Rest assured we will respond to your email just as quickly as possible.

DO NOT INCLUDE credit card numbers or other personal financial information.

Live Chat
Get Live Help: Chat with one of our Customer Satisfaction Specialists. Let us help you now.

Personal Stylist
Not sure which dress style is a good choice for you? Ask our Personal Stylists.

Call: 1.866.707.CHIC (2442) 

Mailing Address
The Magic of Chic
910 Belle Ave.,
Suite 1152
Orlando, FL

Note: Please - no walk-ins. Our showroom is open by appointment only. For measuring appointments at this location - call in advance to schedule.

Provide us with feedback!  

1. How Did You Find our Store?
2. How Convenient Is Our Site To Use?
3. How Is Our Products Selection Compared To Our Competitors?
4. How Affordable Our Prices Compared to our competitors?
5. Did You Find Dresses Of Your Style/Size/Body Shape?
Body Shape
6. Are You Satisfied With The Shopping Experience At Our Site?
7. Do You Like Our Web Site?
8. What Suggestions Do You Have For Improving Our Site?
9. For a personal reply, please provide your e-mail address:

Make your opinion count! Please click “Submit Feedback” to include your opinion.

Customer Satisfaction Specialists are ready to help you.

Shipping & Delivery
International Orders

Ordering Support
Cancellation Policy

Returns & Refund Policy
Return Policy Requirements
How To Return an Item
Missing, Damaged & Wrong Items
Exchange an Item